FAQ
FAQ
Q
1. Who are we?
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We are a professional high-tech manufacturer specialized in Li-ion battery research and development, production and sales, and we provide both OEM/ODM service.
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2. What is the size of the company?
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Youfang has two factories: the headquarters factory is located in Dongguan, covering an area of 20,000 square meters and employing 500 people; the branch factory is located in Changde City, Hunan Province.
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3. What can you buy from us?
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A
Lithium battery cells/Laptop Battery/Portable Power Supply/Outdoor Energy Storage/Mobile phone Battery.
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4.Can I have a sample order?
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5.Do you have MOQ limit?
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6. How can we guarantee quality?
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A
Always a pre-production sample before mass production. Always final Inspection before shipment.
If there is any quality problem, we will provide return service.
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7. How about shipping and delivery term?
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8. What about after-sale service?
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9.Can You Customize Lithium-Ion Battery Packs? What Information Is Required for Customization?
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Yes, we support OEM & ODM services. To design your custom battery pack, we need the following details:
- Dimensions of the battery pack (in centimeters).
- Capacity (e.g., 5000mAh, 10Ah).
- Voltage requirements (nominal and operating range).
- Maximum discharge current (continuous and peak).
- Cable and connector types (e.g., XT60, Anderson, custom wiring).
- Enclosure and terminal specifications (if required).
- Product working environment (high or low temperature).
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10. How about the delivery time?
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Samples will takes 3~5 workdays. Mass production will takes 10~15 workdays if the cell is in stock, 30~40 workdays if it'scustomized.
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11.What kind of payment do you accept?
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Credit card /TT/ Wire transfer /PayPal , and we accept Like RMB/USD/EURO/AU/HK Dollars currency etc..
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12.Why the transportation time is so long and the tracking number not updated in nearly a month?
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As you know, the battery (especially the high-power battery) is special commodity, the terms of transportation are very strict. We transit our products by formal DG logistic channel, it is more slowly than the normal logistic, because it needs wait the DG ship/train schedule. Due to the particularity of the product and logistic, the tracking number we provide will not updated before the goods passes the customs in your country. Don’t worry, your goods is still in normal transit. When the goods passes through the customs in your country, the tracking information will updated, and you will receive it within 5-7 workdays.
Contact us
Service hotline
No. 16, Industrial Park, Yanhe Road, Songmushan, Dalang Town, Dongguan City, Guangdong Province
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